If an attempt is cut off.

If our server fails, or your phone dies or loses its connection during a ranked attempt, that attempt is closed and a credit goes back on your Hi-Score account automatically. You can use it to play the attempt again. You don’t need to ask for it.

Credits stay on your account. They are not paid out in cash.

Closing the game on purpose to get a fresh attempt is unfair to other players. Where interruptions look deliberate, we may limit or withhold credits on that account.

If something went wrong with a payment, email support@hi-score.co.za first. We answer within one business day and can check every attempt against its replay.